Shipping policy

Last Updated: February 2026

At Suunli, we are dedicated to ensuring that our handcrafted polymer clay accessories reach our customers in the United States efficiently and safely. This Shipping Policy outlines our logistical processes, timelines, and commitments to you.

Our Heritage and Logistics Journey

Suunli’s Online Journey began on December 12, 2024. From our inception, we recognized that the beauty of our handcrafted items—from our Polymer Clay Tassel Bookmarks to our intricate Jewelry—requires a shipping process that prioritizes product safety and delivery reliability.

Operating from our central office in Shenzhen, Guangdong, we have optimized our supply chain to ship directly from our warehouse to the USA. By focusing exclusively on the American market rather than shipping worldwide, we are able to provide a more tailored and consistent logistics experience for our customers.

Shipping Destinations and Rates

  • Where We Ship: We ship exclusively to the USA. We do not offer international shipping to other countries at this time.
  • Shipping Cost: We offer free shipping on every order.

Check out Security & Payment Methods

Your security during the checkout and shipping process is paramount. Our store is protected by an SSL certificate, which guarantees that your personal details, shipping address, and payment information are securely encrypted and safe from hackers.

We accept a wide range of secure payment methods:

  • Visa, Mastercard, American Express, and JCB
  • Discover, Google Pay, and PayPal

Shipping Timelines and Expectations

We strive to process and deliver your orders with speed and transparency. Please refer to the following schedule for delivery estimates:

1. Order Cut-off Time: All orders must be placed by 5:00 PM (GMT-05:00) Eastern Standard Time (New York) to begin processing within the standard handling window. Orders placed after this time will be processed starting the next business day.

2. Handling Time

  • Processing Period: 1–3 Business Days (Monday – Friday).
  • Details: During this time, we carefully inspect and package your polymer clay earrings, necklaces, or keychains to ensure they are ready for transit.

3. Transit Time

  • Shipping Duration: 7–15 Business Days (Monday – Friday).
  • Details: Our products are shipped directly from our warehouse to your specified USA address.

4. Total Delivery Time

  • Estimated Arrival: 8–18 Business Days.
  • Note: These are estimated timeframes based on customer locations across the United States.

Order Tracking and Support

Once your order has been processed and shipped, you will receive confirmation and updates. Our team is active and responsive through phone, email, contact form, or live chat directly on our store, should you have any questions regarding your package's location.

Support Hours:

  • Days: Monday – Friday
  • Time: 09:00 AM – 05:00 PM (EST)

Returns and Damaged Goods

In the rare event that an item is damaged during transit, Suunli accepts returns for defective products. We will provide a return label and cover the shipping costs for any item that arrives damaged or incorrect.

For instances of customer remorse (changing your mind), the customer is responsible for the actual cost of return shipping. All returns must be requested within 30 days of receipt.

Contact Us

If you have any questions about your shipment, please reach out to our dedicated team:

  • Email: support@suunli.com
  • Phone & WhatsApp: +86 137 6004 0527
  • Office Address: Building 1, 2nd Floor, Hongfa Gaoxin Park, Shiyan Street, Baoan District, Shenzhen, Guangdong 518108, China

Stay Updated: To get the latest news on shipping updates, new collections, and special offers, we invite you to subscribe to our emails and follow us on social media.