Contact Us

Last Updated: January 2026

We believe great lighting is just the beginning—exceptional support completes the experience. At Suunli, our dedicated customer service team is here to ensure your journey with us is seamless, from browsing our collections to the final installation in your home. Please don't hesitate to reach out; we're ready to help.

How to Reach Us

We offer multiple convenient channels for you to contact us. Our team strives to respond promptly to all inquiries.

Primary Contact Methods

  • Email (General Inquiries & Support):
    support@suunli.com
    This is our recommended method for non-urgent matters, order status updates, and detailed questions.
  • Phone / WhatsApp (Quick Questions & Urgent Support):
    +86 187 7313 2568
    This line is monitored for calls and WhatsApp messages, ideal for order modifications or quick assistance.

Our Office Address

Suunli Operations Center
Building 2, Hongfa High-tech Park,
Shiyan Street, Baoan District,
Shenzhen, Guangdong Province,
China 518108

Please note: This is our operational headquarters and warehouse. For the fastest service, we recommend using the digital contact methods above.

  • Office Telephone:
    +86 755 3292 5789

Live Chat

For instant assistance while browsing our website, use the Live Chat feature available on suunli.com during our business hours. A team member will be happy to assist you in real-time.

Customer Support Hours (Remote)

Our remote support team operates on Central Standard Time (GMT-06:00), catering to our customers in the United States.

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 3:00 PM
  • Sunday: Closed

We are committed to providing timely and helpful assistance to ensure a smooth shopping experience.

Before You Contact

To help us serve you faster, please have your order number (if applicable) ready when you reach out. For product or technical issues, a photo or brief video can greatly help our team understand and resolve the matter quickly.

Common Inquiry Topics

  • Order Status & Shipping: Remember, orders are processed within 1-2 business days (Mon-Fri) after the 5:00 PM CST daily cut-off. Direct shipping from Shenzhen to the USA typically takes 8-14 business days in total.
  • Returns & Exchanges: Our 30-day return policy requires pre-approval. Please contact us first before mailing any item back. For damaged products, a photo sent via WhatsApp will expedite the process.
  • Product Advice: Our team is knowledgeable about our indoor decorative lighting collections and can provide guidance to help you choose the perfect piece.

Your Security is Our Priority

Please be assured that all communications and transactions through Suunli are protected. Our website uses a secure SSL certificate, encrypting your personal and payment information to keep it safe.

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We look forward to hearing from you and helping you illuminate your space.

The Suunli Team