Payment Policy

Last updated: October 5, 2026

At Suunli, we ensure a secure, transparent, and seamless checkout experience for all our customers. This Payment Policy outlines the payment methods we accept, our transaction security practices, and billing terms.

Accepted Payment Methods

We currently accept the following payment options:

Credit and Debit Cards:

  • American Express
  • Discover
  • JCB
  • Mastercard
  • Visa

Digital Wallets:

  • PayPal
  • Google Pay

Currency and Pricing

  • All prices listed on our website and transactions processed through our checkout are denominated in US Dollars (USD).
  • The total price displayed at checkout is the final amount you will pay. It includes the item cost and standard free shipping (USD $0.00).
  • We do not charge any hidden fees, subscription fees, or unexpected payment processing surcharges.

Payment Processing & Security

  • Payment is charged at the time of purchase when you complete checkout.
  • Suunli is hosted on the Shopify platform and uses Level 1 PCI-DSS-compliant payment gateways with 256-bit SSL encryption.
  • Your payment card numbers and sensitive financial information are encrypted during transmission and processed directly by our payment providers. Suunli never stores or has access to your full credit card or financial account numbers.

Billing Information Verification

Please ensure that your billing details (including billing address, cardholder name, and security code) match the records on file with your issuing bank. Inaccurate information may result in payment failure or order cancellation.

Refunds and Adjustments

All refunds approved under our Refund and Return Policy are issued directly back to the original method of payment used during checkout. Please allow 5 to 10 business days for your financial institution to process and credit the transaction.

Contact Information

For any billing inquiries, payment discrepancies, or transaction questions, please get in touch with our support team:

  • Store Name: Suunli
  • Legal Business Name: Suunli
  • Customer Support Email: support@suunli.com
  • Phone Number: +86 137 6004 0527
  • Business Address: Building 1, 2nd Floor, Hongfa Gaoxin Park, Shiyan Street, Baoan District, Shenzhen, Guangdong 518108, China