FAQs
Last Updated: January 2026
About Suunli
What is Suunli?
Suunli is a dedicated online retailer specializing in premium indoor decorative lighting. We design and curate elegant, innovative lighting solutions to transform living and workspaces into ambient, stylish environments. Our products ship directly from our warehouse to customers across the USA.
When was Suunli founded?
Suunli was founded on October 12, 2024. Our journey began with a simple vision: to illuminate homes with quality, design-focused lighting that is both accessible and reliable.
Where is Suunli based?
Our operational headquarters, including our warehouse and office, is located at:
Building 2, Hongfa High-tech Park, Shiyan Street, Baoan District, Shenzhen, Guangdong Province, China 518108. All orders are packaged and shipped directly from this facility to the United States.
Is Suunli a secure website?
Absolutely. Suunli.com is protected by a robust SSL (Secure Sockets Layer) certificate. This ensures that all your personal data and payment information are securely encrypted during transmission, safeguarding your details from unauthorized access.
Ordering & Shipping
What payment methods do you accept?
We accept a wide range of secure payment options:
- Credit Cards: Visa, Mastercard, American Express, Discover, JCB
- Digital Wallets: PayPal, Google Pay
What are your order cut-off and processing times?
- Order Cut-off Time: 5:00 PM (GMT-06:00) Central Standard Time (Chicago).
- Handling Time: 1-2 business days (Monday to Friday). Orders placed after the cut-off time or on weekends will be processed the next business day.
How long does shipping take?
- Transit Time: 7-12 business days (Monday to Friday).
- Total Delivery Estimate: 8-14 business days to all destinations in the USA, from the date of shipment.
Do you offer free shipping?
Yes, we provide free standard shipping on all orders to the United States.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. We accept returns for both defective and non-defective items, provided they are in new condition. Important: You must contact our support team for approval before mailing any item back.
How do I start a return or exchange?
- Contact our support team via email, live chat, or WhatsApp within 30 days of delivery.
- For damaged or defective items, send a photo of the damage via WhatsApp to +86 187 7313 2568.
- Once approved, our team will provide you with return instructions.
Are there any restocking fees?
No, we do not charge any restocking fees.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item was defective or arrived damaged. In such cases, we will provide a prepaid return label or reimburse the shipping cost.
How long do refunds take?
Refunds are processed within 5 business days after we receive and inspect the returned item.
Contact & Support
How can I contact Suunli customer service?
We offer multiple, responsive channels for support:
- Email: support@suunli.com
- Phone / WhatsApp: +86 187 7313 2568
- Office Tel: +86 755 3292 5789
- Live Chat: Available via the chat app on our website during business hours.
- Office Address: Building 2, Hongfa High-tech Park, Shiyan Street, Baoan District, Shenzhen, Guangdong Province, China 518108.
What are your customer support hours?
Our remote support team operates on Central Standard Time (GMT-06:00):
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday: Closed
We are committed to providing timely and helpful assistance to ensure a smooth shopping experience.
Stay Connected with Suunli
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Thank you for being a part of our story. We are here to illuminate your space and enhance your experience.
The Suunli Team