Terms of Service
Last updated: October 5, 2026
OVERVIEW
Welcome to Suunli! The terms "we", "us" and "our" refer to Suunli. Suunli operates this store and website, including all related information, content, features, tools, products and services to provide you, the customer, with a curated shopping experience (the "Services"). Suunli is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (https://suunli.com/policies/privacy-policy). If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ slightly from how they appear on your screen due to monitor calibrations and device settings.
All descriptions of products and pricing are subject to change at any time without prior notice at our sole discretion. We reserve the right to discontinue any product at any time.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Suunli reserves the right to accept or decline your order for any legitimate business reason. If we make a change to or cancel an order, we will notify you by contacting the email, billing address, or phone number provided at the time the order was made. If your order is cancelled after payment has been received, we will promptly issue a full refund to your original payment method.
Your purchases are subject to return or exchange in accordance with our Refund and Return Policy (https://suunli.com/policies/refund-policy).
You represent and warrant that your purchases are for personal or household use and not for unauthorised commercial resale.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are clearly displayed on product pages and at checkout. The price charged for a product will be the price in effect at the time the order is placed and will be clearly detailed on your order confirmation. All applicable taxes and shipping fees are calculated and explicitly displayed before final payment completion.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are authorised to use the payment method, and (iii) charges incurred by you will be honoured by your financial institution.
SECTION 5 - SHIPPING AND DELIVERY
Delivery timelines and handling procedures are governed by our Shipping Policy (https://suunli.com/policies/shipping-policy). While we make every effort to deliver products within the estimated timeframes, actual delivery schedules may occasionally vary due to carrier delays or customs inspections. We remain committed to assisting you in tracking your shipments and resolving any transit issues.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, logos, and audio/video materials, are owned by Suunli, its affiliates, or licensors and are protected by applicable intellectual property and copyright laws.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any materials from the Services without our express prior written permission.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools as part of the Services, which we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or endorsements of any kind.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. Hyperlinks on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability for any third-party materials or websites.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Suunli is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you. All commercial transactions, fulfilment, and customer service obligations are managed directly by Suunli.
SECTION 10 - PRIVACY POLICY
All personal information collected through our Services is governed by our Privacy Policy (https://suunli.com/policies/privacy-policy). Please review our Privacy Policy to understand our practices regarding the collection, processing, storage, and protection of your personal information.
SECTION 11 - USER FEEDBACK AND SUBMISSIONS
If you send customer reviews, suggestions, ideas, or other materials (collectively, "Feedback"), you agree that we may, at any time, edit, copy, publish, and distribute such Feedback for legitimate commercial and operational purposes without restriction or financial compensation. You warrant that your submissions will not violate any third-party rights or contain unlawful, abusive, or malicious code.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders if any information on the Services is inaccurate at any time, with immediate notification and full reimbursement to you if charged.
SECTION 13 - PROHIBITED USES
In addition to other prohibitions outlined in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; or (h) to interfere with or circumvent the security features of the Service.
SECTION 14 - TERMINATION
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If, in our sole judgment, you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice.
SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, secure, or error-free. The Services and all products delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.
In no case shall Suunli, our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the services or products procured using the Service, to the maximum extent permitted by applicable law.
SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Suunli and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
SECTION 17 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service without affecting the validity of any remaining provisions.
SECTION 18 - ENTIRE AGREEMENT
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.
SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws applicable to the commercial registration of Suunli.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be directed to our customer support team:
- Store Name: Suunli
- Legal Business Name: Suunli
- Email: support@suunli.com
- Phone: +86 137 6004 0527
- Address: Building 1, 2nd Floor, Hongfa Gaoxin Park, Shiyan Street, Baoan District, Shenzhen, Guangdong 518108, China