Shipping policy

Last updated: October 5, 2026

At Suunli, we strive to deliver your orders in a timely and secure manner. This Shipping Policy explains our shipping process, transit times, and delivery terms.

Shipping Destinations

We currently ship to all addresses across the United States.

Shipping Cost & Method

  • Shipping Method: Standard Shipping
  • Shipping Cost: Free Shipping on all orders (USD $0.00)
  • Hidden Fees: There are no hidden fees or additional packaging surcharges applied at checkout.

Order Processing, Transit, and Cut-Off Times

  • Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST) (GMT-05:00), Monday through Friday. Orders placed after 5:00 PM EST or on weekends will be processed starting the next business day.
  • Order Handling Time: 1 to 3 business days (Monday to Friday). During this time, we carefully inspect, securely package, and hand over your items to the carrier.
  • Transit Time: 7 to 15 business days (Monday to Friday).
  • Total Estimated Delivery Time: 8 to 18 business days (Monday to Friday).

Order Tracking

Once your package is dispatched, you will receive a shipment confirmation email containing your tracking number and a link to monitor your delivery status in real time. Please allow 24 to 48 hours for tracking details to update on the carrier system.

Shipping Origin & International Fulfilment

All orders are carefully inspected, packed, and fulfilled directly from our operational facility in Shenzhen, China, and shipped to our customers in the United States using reliable international logistics services (with final last-mile delivery typically handled by USPS or regional postal carriers). Any applicable customs duties and import handling are fully covered by us, ensuring no unexpected fees upon delivery.

Incorrect Address & Delivery Issues

Please ensure that your shipping address is accurate and complete during checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you realise you entered the wrong address, please get in touch with us immediately at support@suunli.com before your order is dispatched.

Damaged, Lost, or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, or if your package arrives damaged, please inspect the shipment and contact our support team within 48 hours at support@suunli.com. Please include clear photos of damaged packaging or products so we can provide a prompt resolution, replacement, or refund.

Contact Information

If you have any questions regarding your shipment or need assistance with tracking, please get in touch with our support team:

  • Store Name: Suunli
  • Legal Business Name: Suunli
  • Email: support@suunli.com
  • Phone: +86 137 6004 0527
  • Business Address: Building 1, 2nd Floor, Hongfa Gaoxin Park, Shiyan Street, Baoan District, Shenzhen, Guangdong 518108, China