Privacy Policy

Welcome to Suunli. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit https://suunli.com or make a purchase through our website.

About Suunli

Suunli was founded on June 10, 2020, with a mission to provide high-quality handmade leather goods crafted with care and practicality. Since our early beginnings, our goal has remained the same: offering well-designed leather products that deliver long-lasting value to customers worldwide.

From our office in China, we ship our products directly to customers in the United States and other supported regions. Over the years, Suunli has continued to refine its product quality, expand its collection, and enhance the shopping experience with a strong focus on transparency and customer satisfaction.

1. Information We Collect

We may collect various types of information when you interact with our website. This helps us process orders, improve services, and maintain a secure shopping environment.

1.1 Personal Information

When you make a purchase or create an account, we may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely through trusted payment gateways such as PayPal, Visa, Mastercard, American Express, JCB, Discover, and Google Pay)

We do not store full credit card details on our servers.

1.2 Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Pages viewed
  • Time spent on our website
  • Device information

This data helps us improve website performance and user experience.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance browsing experience
  • Remember user preferences
  • Analyze website performance
  • Support secure checkout functionality

You may disable cookies through your browser settings, but doing so may affect site functionality.

2. How We Use Your Information

Suunli uses personal information only for lawful purposes, including:

  • Processing and fulfilling orders
  • Providing order updates and customer service
  • Improving website functionality and product offerings
  • Verifying transactions and preventing fraudulent activity
  • Sending promotional messages (only with customer consent)

We do not sell or rent personal information to third parties.

3. Sharing Your Information

We may share necessary information with trusted third-party service providers who help us operate our business. These include:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting partners
  • Analytics tools

Each partner only receives the information required to perform their specific services.

We may also share information if required by law or to protect our legal rights.

4. Data Storage and Security

We take reasonable administrative, technical, and physical measures to safeguard your personal data. While no method of online transmission is completely risk-free, we continuously work to maintain secure systems and protect customer information.

5. Shipping Information

As part of our order processing:

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time
  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 7–12 business days (Mon–Fri)
  • Total Estimated Delivery Time: 8–14 business days based on customer location

Shipping is free on all orders.

6. Returns, Refunds, and Exchanges

We accept returns and exchanges under the following terms:

  • Return Window: 30 days
  • Return Method: By mail
  • Product Condition: New only
  • Return Shipping Costs: Customers pay for return shipping unless the item was defective or damaged at delivery
  • Refund Processing Time: 5 days after receipt and approval
  • Restocking Fees: None

We accept returns for both defective and non-defective items.

7. Your Rights

Depending on your region, you may have the right to:

  • Access personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data where legally applicable
  • Withdraw consent for marketing communications
  • Request information about how your data is processed

To exercise these rights, contact us using the details below.

8. Payment Information

We accept secure payments through:

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Google Pay

All payments are processed through encrypted and reputable payment gateways.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

10. International Customers

Since Suunli ships products from China to the USA and other supported destinations, your information may be processed and stored in jurisdictions outside your home country. By using our website, you consent to this processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy as needed to reflect changes in our business practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us using the information below:

Suunli
Address: 8th Floor, No. 51, Pinghe Road, Guzhen Town, Zhongshan, Guangdong, China, 528422
Phone: +86 178 7522 1415
Email: support@suunli.com
Website: https://suunli.com