Privacy Policy
At Suunli, accessible at https://suunli.com, the privacy of our visitors is one of our main priorities. This Privacy Policy describes the types of information Suunli will receive and how Suunli will use such information.
Last Updated: February 2026
Our History & Our Commitment
Suunli’s Online Journey was officially launched on 12 December 2024. We are located in Shenzhen, China, at Building 1, 2nd Floor, Hongfa Gaoxin Park, Shiyan Street, Baoan District, and we are dedicated to the art of polymer clay accessories. The foundation for our business growth in the United States has been openness and trust.
Your data privacy is as important to us as the quality of our products. As we deliver our handcrafted Bookmarks, Earrings, Keychains and Necklaces from our warehouse directly to our USA customers, we understand that your data privacy is important. Our commitment to secure data handling practices has helped us grow over the past year.
Data Security and Encryption
The heart of Suunli shopping experience is your safety. Our store is secured with SSL (Secure Sockets Layer) certificate. This industry standard technology keeps your personal and payment information safe and encrypted. We use SSL technology to ensure that your sensitive data is securely transmitted over the Internet and protected from hackers and unauthorised third parties.
Information We Gather
When you use Suunli, we may collect the following types of information from you to provide and improve our service to you:
Personal Identification Information: This includes your name, email address, phone number and shipping address and is collected when you place an order or subscribe to our newsletter.
Payment Information Payments are processed through secure providers such as Visa, Mastercard, American Express, Discover, JCB, Google Pay, and PayPal. We don’t store full credit card details on our servers.
Log Files: Suunli follows a standard procedure of utilising log files. These files log the visitors when they visit the website. Information gathered includes IP address, browser type, Internet Service Provider (ISP), date and time stamp, and referrer/exit pages.
How We Use Your Data
How we use the information we collect
Order Fulfilment: To process your orders and send your polymer clay jewellery and accessories to your USA address.
Customer Support: To answer your questions via email, phone or live chat during our business hours (Monday – Friday, 09:00 AM – 05:00 PM EST).
Communication: To send you the latest news and offers, if you have opted to receive our emails.
Security: To protect our website from fraudulent activity and to provide a safe shopping environment.
Shipping and Third Party Delivery
We do not sell, trade or otherwise transfer to outside parties your Personally Identification Information except to those who assist us in operating our website, conducting our business. In particular:
Logistics Partners. We share your shipping information with our warehouse and carriers to make sure your package arrives within the 8-18 business day delivery window.
Payment Processors: To facilitate payments, we share your data with our secure payment processors.
Your Rights & Returns
We maintain a log of your purchases so that you can easily return the products within the 30 day return window, be it defective or not. If you request a refund, we will process it to your original payment method within 5 business days of inspection.
Keep up to date
Stay in the know Subscribe to our emails and follow us on social media to get the latest news and offers on our latest designs and policy changes.
Get in touch with our Privacy Team
If you have questions or need additional information about our Privacy Policy, please contact us:
Email: support@suunli.com
Phone & WhatsApp: +86 137 6004 0527
Office: Building 1, 2nd Floor, Hongfa Gaoxin Park, Shiyan Street, Baoan District, Shenzhen, Guangdong 518108, China