Privacy Policy

Last Updated: January 2026

Welcome to Suunli. This Privacy Policy outlines how Suunli ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at https://suunli.com (the "Site") or purchase our indoor decorative lighting products. Your privacy is of paramount importance to us. By using our Site, you consent to the data practices described in this policy.

1. Introduction & Our History

Suunli was founded on October 12, 2024, with a mission to deliver premium indoor decorative lighting directly from our source to customers. Operating from our integrated warehouse and office in Building 2, Hongfa High-tech Park, Shiyan Street, Baoan District, Shenzhen, Guangdong Province, China 518108, we have built our business on principles of transparency, quality, and customer trust. This commitment extends fundamentally to how we handle your personal data, ensuring it is treated with the utmost care and security.

2. Information We Collect

We collect information to provide and improve our services, process your orders, and communicate with you.

  • Personal Information You Provide: This includes information you submit when creating an account, placing an order, or contacting customer support. Examples: your name, billing and shipping addresses, email address, phone number, and payment information.
  • Automatically Collected Information: When you visit our Site, we automatically collect certain data about your device and browsing actions. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
  • Order Information: Details of the products you purchase, including order history, order value, and preferences.
  • Communication Information: Records of your correspondence with us via email, live chat, phone, or WhatsApp.

3. How We Use Your Information

We use the information we collect for the following business purposes:

  • To process and fulfill your orders, including shipping (from our Shenzhen warehouse) and handling returns.
  • To communicate with you about your order, account, or inquiries.
  • To screen orders for potential risk or fraud.
  • To provide customer support in line with our published hours (CST).
  • To send you information about products, promotions, and news, if you have opted in to marketing communications.
  • To improve and optimize our Site, products, and overall customer experience.
  • To comply with any applicable legal or regulatory obligations.

4. Sharing Your Personal Information

We share your Personal Information only with trusted third parties to help us provide our services, under strict confidentiality agreements:

  • Service Providers: Such as payment processors (e.g., PayPal, Stripe for credit cards), shipping and logistics partners, and IT service companies.
  • Compliance with Laws: We may disclose your information if required by law or in response to valid legal requests.
  • Business Transfers: In connection with a merger, sale, or asset transfer.
  • With Your Consent: Otherwise, we will not sell, rent, or trade your personal information to third parties.

5. Data Security

We implement robust security measures designed to protect your information. Our online store is protected by a secure SSL certificate, which encrypts your personal and payment information during transmission, safeguarding it from unauthorized access by hackers. We adhere to industry standards to protect the data we process.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access & Correction: You can access and update your account information through your account settings on our Site.
  • Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email.
  • Do Not Track: Our Site does not alter its data collection practices when it receives a "Do Not Track" signal from your browser.
  • Contact for Rights: To exercise other applicable rights (like deletion), please contact us using the details in Section 9.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations).

8. International Data Transfers

Suunli operates globally. Your information, primarily processed in China at our headquarters, may be transferred to and maintained on servers located outside of your country of residence, including in the United States for order fulfillment. We ensure appropriate safeguards are in place for such transfers.

9. Contact Us

For questions about this Privacy Policy, to exercise your data rights, or for any privacy-specific concerns, please contact our Data Protection team:

Suunli
Email: support@suunli.com
Phone / WhatsApp: +86 187 7313 2568
Office Tel: +86 755 3292 5789
Mailing Address: Building 2, Hongfa High-tech Park, Shiyan Street, Baoan District, Shenzhen, Guangdong Province, China 518108

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically for the latest information on our privacy practices.

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