Privacy Policy
At Suunli, accessible from https://suunli.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Suunli and how we use it.
Last Updated February 2026
Our Business History and Commitment
Suunli’s Online Journey officially began on December 12, 2024. From our headquarters in Shenzhen, China, specifically located at Building 1, 2nd Floor, Hongfa Gaoxin Park, Shiyan Street, Baoan District, we have dedicated ourselves to the craft of polymer clay accessories. Our expansion into the United States market was built on a foundation of transparency and trust.
As we deliver our handcrafted Bookmarks, Earrings, Keychains, and Necklaces directly from our warehouse to our USA customers, we understand that your data privacy is as important as the quality of our products. Our growth over the past year has been guided by a strict adherence to secure data handling practices.
Data Security and Encryption
Your safety is a cornerstone of the Suunli shopping experience. Our store is protected by an SSL (Secure Sockets Layer) certificate. This industry-standard technology guarantees that your personal and payment information is securely encrypted. By using SSL, we ensure that your sensitive data is transmitted safely over the internet and remains protected from hackers and unauthorized third parties.
Information We Collect
When you visit Suunli, we may collect several types of information to provide and improve our service to you:
- Personal Identification Information: This includes your name, email address, phone number, and shipping address, which are collected when you place an order or subscribe to our newsletter.
- Payment Information: We process payments through secure providers, including Visa, Mastercard, American Express, Discover, JCB, Google Pay, and PayPal. Your full credit card details are not stored on our servers.
- Log Files: Suunli follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, and referring/exit pages.
How We Use Your Information
The information we collect is utilized in the following ways:
- Order Fulfillment: To process your transactions and ship your polymer clay jewelry and accessories to your USA address.
- Customer Support: To respond to your inquiries via email, phone, or live chat during our business hours (Monday – Friday, 09:00 AM – 05:00 PM EST).
- Communication: To send you the latest news and offers if you have chosen to subscribe to our emails.
- Security: To protect our website from fraudulent activity and ensure a safe shopping environment.
Shipping and Third-Party Disclosure
We do not sell, trade, or otherwise transfer your Personal Identification Information to outside parties except for those who assist us in operating our website and conducting our business. Specifically:
- Logistics Partners: We share your shipping details with our warehouse and carriers to ensure your package arrives within the 8-18 business-day delivery window.
- Payment Processors: Your data is shared with our secure payment gateways to finalize transactions.
Your Rights and Returns
In accordance with our 30-day return policy, we maintain records of your purchases to facilitate returns for both defective and non-defective products. If you request a refund, we process it back to your original payment method within 5 business days after inspection.
Stay Informed
We encourage you to get the latest news and offers—subscribe to our emails and follow us on social media to stay updated on our latest designs and policy changes.
Contact Our Privacy Team
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:
- Email: support@suunli.com
- Phone & WhatsApp: +86 137 6004 0527
- Office: Building 1, 2nd Floor, Hongfa Gaoxin Park, Shiyan Street, Baoan District, Shenzhen, Guangdong 518108, China