Shipping Policy

Thank you for choosing Suunli. This Shipping Policy outlines how we process, handle, and deliver orders placed through https://suunli.com. By shopping with us, you agree to the terms described below.

1. About Suunli

Suunli was founded on June 10, 2020, with the goal of providing high-quality handmade leather goods created with craftsmanship, attention to detail, and durability. From the beginning, our mission has focused on offering products that reflect genuine artistry while maintaining a straightforward and dependable shopping experience.

Operating from our office in China, we ship our leather products directly to customers across the United States. Over the years, Suunli has consistently worked to improve product quality, enhance logistics efficiency, and ensure that customers receive their orders securely and within estimated timeframes.

Website: https://suunli.com

2. Order Processing

2.1 Order Cut-Off Time

  • Orders placed by 5:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed the same business day.
  • Orders placed after the cut-off time will be processed on the next business day.

2.2 Handling Time

  • All orders require 1–2 business days (Mon–Fri) for handling and preparation.
  • Business days exclude weekends and holidays.

We will notify you by email once your order has been processed and shipped.

3. Shipping and Delivery Timeframes

Suunli ships products from China to customers in the United States. Delivery estimates may vary depending on customer location, carrier processing speed, customs procedures, and unforeseen logistical factors.

3.1 Transit Time

  • Estimated transit window: 7–12 business days (Mon–Fri)

3.2 Total Estimated Delivery Time

  • 8–14 business days (including handling and transit)
  • This is an estimate and not a guaranteed delivery timeframe, as final delivery depends on carrier operations and destination.

3.3 Shipping Cost

  • Shipping is free on all orders placed through Suunli.

3.4 Shipment Tracking

Once your order has shipped, we will send a confirmation email with tracking information (if available) so you can follow the progress of your shipment.

4. International Shipping

Since Suunli ships from China to the United States, international shipping procedures may apply:

  • Customs inspections may cause delays beyond our control.
  • Any import taxes or customs-related charges required by local authorities are the responsibility of the customer.
  • Customs regulations vary by destination and may affect delivery time.

We make reasonable efforts to ensure timely shipping, but external factors may occasionally influence delivery speed.

5. Incorrect or Incomplete Addresses

Customers are responsible for entering complete and accurate shipping information at checkout.

Suunli is not responsible for delays, lost packages, or failed deliveries due to:

  • Incorrect addresses
  • Missing apartment or suite numbers
  • Incomplete delivery details

If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.

6. Lost, Delayed, or Damaged Packages

6.1 Delayed Deliveries

Delivery times may vary based on carrier delays, customs clearance, or uncontrollable events. Suunli does not guarantee exact delivery dates.

6.2 Lost Packages

If tracking information indicates a lost shipment, please contact us. We will assist you in working with the carrier to determine the status of your order.

6.3 Damaged Shipments

If your package arrives damaged, notify us immediately at support@suunli.com with photos of the packaging and product. We will review the case and offer a suitable resolution in accordance with our Return & Refund Policy.

7. Returns and Shipping Costs

Our return guidelines are as follows:

  • Return Window: 30 days from the date of delivery
  • Return Method: By mail
  • Eligible Items: New, unused products
  • Return Shipping Costs: Customers are responsible unless the product arrived defective or damaged
  • Restocking Fees: None
  • Refund Processing Time: 5 days after receiving and inspecting the returned product

We also accept product exchanges under the same conditions.

For full details, please refer to our Return & Refund Policy.

8. Shipping Restrictions

Suunli currently ships primarily to the United States. Certain destinations may not be eligible for delivery depending on carrier limitations or regulatory restrictions.

If an order cannot be shipped to your location, we will contact you promptly for alternative arrangements or a refund.

9. Changes to This Shipping Policy

We may update or revise this Shipping Policy to reflect changes in operational practices, logistics capabilities, or regulatory requirements. Any updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions regarding shipping, tracking, or delivery, please contact us using the information below:

Suunli
Address: 8th Floor, No. 51, Pinghe Road, Guzhen Town, Zhongshan, Guangdong, China, 528422
Phone: +86 178 7522 1415
Email: support@suunli.com
Website: https://suunli.com