Payment Policy

At Suunli, we prioritize a seamless and secure transaction process for our customers. This Payment Policy details our accepted payment methods, security protocols, and relevant billing information to ensure total transparency during your shopping experience.

Last Updated February 2026

The Suunli Legacy: Artistry and Trust

Suunliโ€™s Online Journey began on December 12, 2024. From our headquarters in Shenzhen, Guangdong (Building 1, 2nd Floor, Hongfa Gaoxin Park, Shiyan Street, Baoan District), we set out to share our passion for handcrafted polymer clay accessories with the world.

Over the years, we have specialized in creating unique Polymer Clay Tassel Bookmarks, Earrings, Keychains, and Necklaces. As we ship our products directly from our warehouse to the USA, we have maintained a steadfast commitment to financial integrity and customer security. We believe that the trust you place in us when purchasing our art is the foundation of our business.

Guaranteed Payment Security

Your security is our top priority. The Suunli website is protected by a robust SSL (Secure Sockets Layer) certificate. This technology guarantees that your personal and payment information is securely encrypted during transmission. By maintaining these high security standards, we ensure that your data is safe from hackers and unauthorized access, allowing you to shop for your favorite accessories with complete peace of mind.

Accepted Payment Methods

To provide a convenient shopping experience, we accept a wide variety of reliable payment options. You can complete your purchase using any of the following:

  • Credit and Debit Cards: American Express, Discover, JCB, Mastercard, and Visa.
  • Digital Wallets: Google Pay and PayPal.

All transactions are processed in a secure environment. Please ensure that your billing information matches the information on file with your financial institution to avoid any processing delays.

Billing and Order Processing

Order Cut-off Time

Our daily order cut-off time is 5:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will be processed on the following business day.

Handling and Transit

Once payment is confirmed, our handling time is 1-3 business days (Monโ€“Fri). Following this, the transit time to the USA is 7-15 business days (Monโ€“Fri), resulting in a total estimated delivery time of 8-18 business days.

Refunds and Payment Reversals

In the event of a return (within our 30-day window), refunds are processed once the item is inspected and approved.

  • Processing Time: Once approved, your refund will be automatically applied to your original payment method within 5 business days.
  • Restocking Fees: Suunli does not charge any restocking fees.
  • Shipping Costs: For defective or damaged goods, we cover the costs. For customer remorse returns, the customer is responsible for the return shipping costs.

Customer Support and Contact

If you have any questions regarding a charge or our payment procedures, our active and responsive team is here to help.

  • Email: support@suunli.com
  • Phone & WhatsApp: +86 137 6004 0527
  • Business Hours: Monday โ€“ Friday, 09:00 AM โ€“ 05:00 PM (EST)

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