Payment Policy

Thank you for choosing Suunli. This Payment Policy explains the methods, terms, and conditions related to payments made through https://suunli.com. By purchasing on our website, you agree to the guidelines outlined below.

1. About Suunli

Suunli was founded on June 10, 2020, with a commitment to offering high-quality handmade leather goods crafted with care and attention to detail. Over the years, we have expanded our product range, improved our customer experience, and continued to operate with a focus on transparency and customer satisfaction.

Our office is located in China, and we ship our products directly from China to customers in the United States. Suunli’s primary goal has always been to provide reliable service and well-crafted leather goods that our customers can trust.

Website: https://suunli.com

2. Accepted Payment Methods

To ensure a secure and convenient checkout experience, Suunli accepts the following payment methods:

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Google Pay

All payments are processed using encrypted and secure payment gateways. We do not store full credit card information on our servers.

3. Payment Processing

3.1 Authorization and Charges

When you place an order on Suunli:

  • Your payment method is charged at the time of purchase.
  • All transactions must be authorized by the issuing bank or payment processor.
  • Orders cannot be processed if the payment fails or is flagged for potential fraud.

3.2 Price Accuracy

We strive to ensure accurate pricing across all products. However:

  • Prices may change without notice
  • If a pricing error occurs, we will notify you before processing the order

We reserve the right to cancel an order if incorrect pricing information is displayed due to technical or human error.

4. Order Cut-Off and Processing Times

To ensure efficient order handling:

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Orders placed after this time are processed the next business day

4.1 Handling & Shipping Times

  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 7–12 business days (Mon–Fri)
  • Estimated Total Delivery Time: 8–14 business days depending on customer location

Shipping is free on all orders.

5. Currency

All prices listed on Suunli.com are displayed in U.S. Dollars (USD), unless stated otherwise.

If your payment card uses another currency, your bank or payment provider may apply exchange rates or fees. Suunli is not responsible for these charges.

6. Taxes and Duties

Depending on your location, taxes or customs duties may apply to your order.

  • These charges are determined by your local authorities and are not controlled or collected by Suunli.
  • Customers are responsible for any applicable import duties imposed by customs authorities.

7. Refunds and Payment Reversals

Refunds are processed according to our Return & Refund Policy:

  • Refund Processing Time: 5 days after the returned item is received and inspected
  • Refunds are issued to the original payment method used at checkout
  • Depending on your bank or card provider, it may take additional time for the funds to appear in your account

We do not offer refunds to alternative payment methods.

8. Return and Exchange Payment Conditions

Under our return guidelines:

  • Products must be new and unused
  • Returns are accepted for both defective and non-defective products
  • Return Shipping Costs: Customers are responsible unless the item arrived defective or damaged
  • Restocking Fees: None
  • Return Window: 30 days from delivery
  • Exchanges are accepted under the same conditions

9. Fraud Prevention

To maintain a secure shopping environment:

  • We may conduct routine checks to verify payment authenticity
  • Orders may be canceled or placed on hold if fraudulent activity is suspected
  • Additional verification may be required in select cases

These steps help ensure a safe transaction experience for all customers.

10. Payment Disputes

If you believe a payment was made incorrectly or unauthorized:

  • Contact us immediately at support@suunli.com
  • We will review the matter and request any relevant information
  • Your bank or provider may also conduct their own investigation if a dispute is filed

We encourage customers to reach out to us before initiating any chargebacks, so we can resolve the issue as efficiently as possible.

11. Changes to This Payment Policy

We may update or modify this Payment Policy as business practices change or legal requirements evolve. Any updates will be posted on this page with the revised date.

12. Contact Us

For questions or concerns related to our Payment Policy, please contact us:

Suunli
Address: 8th Floor, No. 51, Pinghe Road, Guzhen Town, Zhongshan, Guangdong, China, 528422
Phone: +86 178 7522 1415
Email: support@suunli.com
Website: https://suunli.com