Terms of Service

Welcome to Suunli. By accessing or using https://suunli.com, you agree to be bound by the following Terms of Service. Please read this page carefully, as it outlines the rules and conditions for using our website, purchasing products, and interacting with our services.

If you do not agree with any part of these Terms, you should discontinue use of our website immediately.

1. About Suunli

Suunli was founded on June 10, 2020, to offer well-crafted handmade leather goods. Our business began with a simple mission to create durable, practical, and aesthetically pleasing leather products. Over time, we expanded our product selection, refined our craftsmanship, and strengthened our online presence.

Our office is located in China, from where we ship products directly to customers in the United States and other supported regions. We continue to operate with a focus on quality, transparency, and a reliable shopping experience.

Website: https://suunli.com

2. Acceptance of Terms

By using our website, purchasing products, or interacting with our services in any way, you confirm that:

  • You are at least 18 years old or have consent from a legal guardian
  • You will comply with all applicable local and international laws
  • You agree to follow all rules outlined in these Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated revision date.

3. Use of Our Website

You agree NOT to:

  • Use the website for unlawful purposes
  • Attempt to disrupt website functionality
  • Copy, reproduce, or distribute content without permission
  • Upload harmful code, spam, or misleading information

We may restrict access to any user who violates these Terms or engages in activity that impacts the safety or performance of our platform.

4. Product Information

Suunli offers handmade leather goods. We strive to provide accurate product descriptions, images, and details. However:

  • Actual product colors may vary slightly due to display differences
  • Product availability may change without prior notice
  • All measurements are approximate

We do not guarantee that all information on the website will always be error-free, although we make reasonable efforts to ensure accuracy.

5. Ordering and Payment

5.1 Accepted Payment Methods

We accept secure payments through:

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Google Pay

You represent that you are authorized to use the payment method provided and that the information you supply is accurate and complete.

5.2 Order Processing

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Orders placed after the cut-off time are processed the following business day.
  • Orders may be canceled if payment is unsuccessful or fraudulent activity is detected.

6. Shipping and Delivery

6.1 Handling and Transit Times

  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 7–12 business days (Mon–Fri)
  • Estimated Total Delivery Time: 8–14 business days, depending on customer location

Shipping is free on all orders.

Please note that delivery times may vary due to customs, mailing delays, or other unforeseen factors outside our control.

6.2 International Shipments

Products are shipped from China to the United States. Customs processing may cause additional delays.

7. Returns, Refunds, and Exchanges

We aim to ensure a fair and transparent process. Below are our return and exchange terms:

  • Return Window: 30 days from delivery
  • Return Method: By mail
  • Condition: Products must be new and unused
  • Restocking Fees: None
  • Return Shipping Costs: Customers are responsible for return shipping unless the product arrived defective or damaged
  • Refund Processing Time: 5 days after inspection and approval
  • Exchanges: Accepted under the same conditions as returns
  • Eligible Products: Returns accepted for both defective and non-defective items

We reserve the right to deny returns that do not meet our condition requirements.

8. Pricing and Promotions

  • Prices may change without notice
  • Promotions or discounts may have specific terms that must be followed
  • We are not responsible for pricing errors or typographical errors, though we will correct them promptly when identified

9. Intellectual Property Rights

All content on Suunli.com, including text, images, graphics, branding, and design, is the property of Suunli or its content suppliers.

Users may not:

  • Copy or reproduce content
  • Modify or distribute materials
  • Use trademarks or logos without written authorization

10. Limitation of Liability

To the maximum extent allowed by law, Suunli is not liable for:

  • Delays beyond our control
  • Losses caused by misuse of products
  • Indirect, incidental, or consequential damages
  • Errors in website content or technical failures

This limitation applies even if we have been advised of the possibility of such damages.

11. Account Creation and Security

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login credentials
  • Ensuring all account information remains accurate
  • Reporting unauthorized account access immediately

We reserve the right to disable accounts that breach these Terms.

12. Third-Party Services

Some parts of our website may link to third-party tools or websites. We are not responsible for:

  • Their content
  • Their policies
  • How they handle your data

Users should review third-party terms before using those services.

13. Termination of Use

We may suspend or terminate access to our website if:

  • You violate these Terms
  • Fraudulent or harmful activity is detected
  • Website misuse occurs

Termination does not affect obligations related to payment, intellectual property, or limitations of liability.

14. Governing Law

These Terms are governed by applicable international commercial laws. Any disputes shall be resolved in accordance with these governing principles.

15. Contact Information

If you have questions about these Terms, please contact us:

Suunli
Address: 8th Floor, No. 51, Pinghe Road, Guzhen Town, Zhongshan, Guangdong, China, 528422
Phone: +86 178 7522 1415
Email: support@suunli.com
Website: https://suunli.com