FAQs
Welcome to the Suunli FAQs page. Here, you will find answers to common questions about our handmade leather goods, ordering process, shipping, returns, payments, and more.
1. About Suunli
Q: When was Suunli founded?
A: Suunli was founded on June 10, 2020. Our mission is to provide high-quality, handmade leather goods crafted with care, durability, and attention to detail.
Q: Where is Suunli located?
A: Our office and warehouse are located in China. All orders are shipped directly from our China office to the United States and other supported regions.
Q: What types of products does Suunli offer?
A: We specialize in handmade leather goods, including wallets, bags, accessories, and other practical leather items designed for everyday use.
Website: https://suunli.com
2. Ordering Questions
Q: How can I place an order?
A: Orders can be placed directly on our website at https://suunli.com. Simply select your product, add it to your cart, and proceed to checkout.
Q: What payment methods do you accept?
A: Suunli accepts the following payment methods:
- PayPal
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Google Pay
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled before they are processed. Please contact us immediately at support@suunli.com to request changes. Once the order is shipped, modifications or cancellations are no longer possible.
3. Shipping Questions
Q: What are your shipping times?
A:
- Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time
- Handling Time: 1–2 business days (Mon–Fri)
- Transit Time: 7–12 business days (Mon–Fri)
- Estimated Total Delivery Time: 8–14 business days
Q: Do you offer free shipping?
A: Yes, all orders shipped from Suunli are free of charge.
Q: Can I track my order?
A: Yes. Once your order is shipped, you will receive a confirmation email with tracking details.
Q: Do you ship internationally?
A: Currently, Suunli primarily ships to the United States. Shipping to other regions may be available depending on carrier and regulatory restrictions. Customers are responsible for any applicable customs duties or taxes.
4. Returns, Refunds, and Exchanges
Q: What is your return policy?
A: We accept returns for both defective and non-defective products within 30 days of delivery. Items must be new, unused, and in original packaging.
Q: How do I return an item?
A: Contact us at support@suunli.com with your order details. Our team will provide instructions for returning your product by mail.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
Q: How long does it take to receive a refund?
A: Refunds are processed within 5 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method.
Q: Can I exchange an item?
A: Yes, exchanges are accepted under the same conditions as returns. If the requested item is unavailable, we will provide alternatives or a refund.
5. Product Questions
Q: Are your products handmade?
A: Yes, all Suunli products are handmade using high-quality leather and crafted with care.
Q: Will product colors match exactly what I see online?
A: We make every effort to accurately display product colors. However, colors may vary slightly due to monitor settings and lighting.
Q: How should I care for my leather goods?
A: To maintain durability and appearance:
- Avoid excessive moisture
- Use a soft cloth for cleaning
- Apply leather conditioner occasionally for long-term maintenance
6. Customer Support
Q: How can I contact Suunli?
A: You can reach our customer support team via:
- Email: support@suunli.com
- Phone: +86 178 7522 1415
- Address: 8th Floor, No. 51, Pinghe Road, Guzhen Town, Zhongshan, Guangdong, China, 528422
Our team is available to answer questions about orders, shipping, returns, and product inquiries.
7. Other Questions
Q: Do you offer bulk or wholesale orders?
A: Currently, Suunli focuses on direct-to-consumer sales. For special bulk or wholesale inquiries, please contact us at support@suunli.com.
Q: Are your products guaranteed?
A: While we ensure high-quality craftsmanship, Suunli does not provide a warranty beyond the return/exchange period. Customers can return or exchange items within 30 days if the products are defective or damaged.
Q: How can I stay updated on new products or promotions?
A: Sign up for our newsletter on https://suunli.com or follow us on social media for updates, promotions, and new product launches.
Need More Help?
If your question is not answered here, please contact our support team at support@suunli.com or call +86 178 7522 1415. We are committed to assisting our customers promptly and professionally.