Refund & Return Policy
At Suunli we can’t help but be proud of the craftsmanship that goes into our handmade polymer clay creations. We get that sometimes a return is necessary and we want to make this process as clear and easy as possible.
Updated February 2026
Suunli Legacy: Craftsmanship and Customer Care
Suunli’s Online Journey started on December 12, 2024. Since our founding, we have been dedicated to making one-of-a-kind, high-quality accessories such as our signature Polymer Clay Tassel Bookmarks, Earrings, Necklaces and Keychains. Our creative hub is based in Shenzhen, China but we ship our products directly to our customers in the USA.
Our growth has been driven by a “customer first” philosophy over the years. We understand that buying artisan jewellery online is a leap of faith, which is why we offer a full return policy on both defective and non-defective items. Whether you are in the middle of New York or the coast of California, our team is committed to making sure you are satisfied with your Suunli experience.
Return Policy
We have a 30 day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility & Condition
To be eligible for a return your item must meet the following criteria:
The product has to be Brand New.
It must not have been worn or used.
It should have all original tags attached.
It needs to be in its original packaging.
Returns Policy
If you wish to return an item, please follow the steps below:
Should you need any assistance, please contact our support team at support@suunli.com.
If your return is accepted, we will forward you detailed instructions on how and where to mail your package.
Please do not send items back to us until you have asked for a return, as they might not be processed correctly.
Restocking Fees
We believe in fair service; thus, we do not charge any restocking fees on returns.
Return Shipping Costs
The reason for the return determines who pays for return shipping:
Defective or Damaged Products If you receive a defective, damaged or wrong product Suunli will pay the full cost of return shipping. We will send you a prepaid return label.
Customer Remorse: If you changed your mind, bought the wrong size/style, or no longer want the item, you (the customer) are responsible for the actual cost of return shipping.
Returns
Once we have received and inspected your returned item, we will email you an update on the status of your refund.
Approval: If your return is approved, your refund will be automatically processed.
Timeline: You will receive your refund to your original payment method within 5 business days. Please be aware that your bank or credit card company may take some time to process and post the refund.
Safe Shopping Guarantee
Suunli places a priority on your financial safety. Our store is secured with an SSL certificate, which means your personal and payment information is securely encrypted and protected from hackers. We accept the following secure payment types:
American Express, Discover, Google Pay, JCB, Mastercard, PayPal, Visa.
Get in Touch With Our Support Team:
Our team is engaged and responsive. If you have any enquiries about your order or this policy, please contact us by phone, email, contact form or live chat.
Email: support@suunli.com
Phone & WhatsApp: +86 137 6004 0527
Registered Office Address: 2nd Floor, Building 1, Hongfa Gaoxin Park, Shiyan Street, Baoan District, Shenzhen, Guangdong 518108, China
Support Hours: Monday – Friday, 09:00 AM – 05:00 PM (EST – New York)
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