Refund & Return Policy

Thank you for shopping with Suunli. We strive to ensure that every customer receives high-quality handmade leather goods and a dependable shopping experience. This Refund & Return Policy outlines the conditions, timeframes, and processes for returns, exchanges, and refunds. By purchasing from https://suunli.com, you agree to the terms detailed below.

1. About Suunli

Founded on June 10, 2020, Suunli began with a commitment to offering well-crafted handmade leather goods designed with durability and functionality in mind. Our business originated with a focus on craftsmanship, customer trust, and transparent service.

Operating from our office in China, we ship our products directly to customers in the United States. Over the years, our dedication to quality and reliability has helped us refine our processes and deliver a smoother, more efficient shopping experience.

Website: https://suunli.com

2. Return Eligibility

We accept returns for both defective and non-defective products, provided they meet the following requirements:

  • Condition: New, unused, and in original packaging
  • Return Window: Within 30 days of delivery
  • Return Method: By mail
  • Restocking Fees: None

We reserve the right to deny returns that do not meet the condition requirements listed above.

If you are unsure whether your item qualifies, you may contact us before sending it back.

3. Return Shipping Costs

Customers are responsible for return shipping costs except in the following cases:

  • The item arrived defective
  • The item arrived damaged
  • The wrong item was shipped

In those situations, Suunli will cover the return shipping cost or provide an alternative resolution, depending on the circumstances.

4. Return Process

To initiate a return:

  1. Contact Us at support@suunli.com with your order number and reason for return.
  2. Our team will provide detailed instructions for shipping the item back.
  3. Carefully package the product to prevent damage during transit.
  4. Ship the item using the method provided in your return instructions.

All returned products must be shipped back in their original condition and packaging to qualify for a refund or exchange.

5. Refund Policy

Once we receive and inspect your returned item:

  • Refunds are issued within 5 business days
  • Refunds are credited to the original payment method
  • Processing times may depend on your bank or payment provider

Refunds will not be issued for:

  • Items returned in used or damaged condition (unless damaged upon arrival)
  • Products returned outside the 30-day return window

If your return is approved, you will receive an email confirmation once the refund has been processed.

6. Exchange Policy

We accept exchanges for:

  • Defective items
  • Incorrect items
  • Items you wish to replace with another eligible product (new and unused)

To request an exchange, contact us with your order details. Once your return is received and inspected, we will process the exchange according to product availability.

If the requested item is out of stock, we will offer alternative options or a refund.

7. Damaged or Defective Items

If your product arrives damaged or defective:

  1. Contact us immediately (within 7 days of delivery).
  2. Provide photos or a brief description of the issue.

We will review the information and offer a suitable resolution, which may include:

  • A replacement
  • A refund
  • Coverage of return shipping costs

We may request the item to be shipped back for inspection.

8. Non-Returnable Items

In accordance with product hygiene and safety standards, certain items may not be eligible for return once opened or used. However, Suunli currently sells only handmade leather goods labeled as new, so this section is typically not applicable. Any changes to product categories will be updated in this policy.

9. Order Processing and Delivery Overview

For clarity, Suunli’s processing and delivery details include:

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 7–12 business days (Mon–Fri)
  • Estimated Delivery Window: 8–14 business days

These timeframes are estimates and may vary based on destination, customs processing, and carrier delays.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information
  • Returning items securely packaged
  • Covering return shipping costs unless the product is defective or damaged
  • Following all return instructions provided by Suunli

Failure to follow return guidelines may affect refund eligibility.

11. Policy Updates

We may update our Refund & Return Policy to reflect changes in our services, logistics process, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about our Refund & Return Policy or need assistance with a return, please contact us:

Suunli
Address: 8th Floor, No. 51, Pinghe Road, Guzhen Town, Zhongshan, Guangdong, China, 528422
Phone: +86 178 7522 1415
Email: support@suunli.com
Website: https://suunli.com